Final sale for food-safety and quality-control reasons.
Tea cannot be returned, exchanged, or refunded because of taste preference,
ordering the wrong product or quantity, a change of mind, or other customer ordering errors.
If your tea arrives damaged, unusable, mislabeled, incorrect, or missing,
contact us within 7 days of delivery. Approved fulfillment-error claims
are normally resolved with a replacement at no additional cost.
Please do not mail tea back to us.
Replacement first: For approved damaged, defective, incorrect, misprinted,
missing, or lost-item claims, our standard remedy is replacement. A refund may be issued when
replacement is unavailable or unreasonable.
Need to cancel? Cancellation requests must be submitted within
2 hours of placing the order. Cancellation is not guaranteed once roasting,
production, packing, or fulfillment has begun.
View full Refund & Return Policy
